Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
I am writing this from a balcony at Blue Waters in Antigua and five pelicans are doing a fly past before dipping down towards the ocean in search of breakfast.
The air is soft and warm, not stiflingly hot, and there's movement everywhere - the sea, the palm trees, the puffs of cloud, the sail boats, the staff in that wonderful languid style which makes this part of the world so irresistible.
Getting what the Caribbean is all about means there's no point fretting.
Service will not be American snappy and you might not always get exactly what you order. But that is somehow part of the charm.
It took us almost an hour to find the excellent Coconut Grove shack restaurant on Dickenson Bay because the sign on the road had fallen down and no one had the inclination to put it back up.
Then, at Beachlimerz, a bar and restaurant on the northwest side of the island - popular with ex-pats and with good live music - my starter arrived 20 minutes after my wife's soup and getting a second glass of Sauvignon Blanc required patience.
But not minding about such a relaxed approach to things is what 'getting' the Caribbean is all about. The manager at the restaurant asked if we were having a good time. Of course we were having a good time.
To drive around the island on a Sunday morning when all shops are closed and pass churches where all windows are open and hear a Pentecostal choir in full voice, or a fire-and-brimstone preacher warming to his theme, is truly inspirational.
And to see children on weekdays dressed immaculately in school uniforms and never dropping litter on the ground reminds me of what we've lost at home. To get a flat tyre (as we do) and witness five men, one wearing a huge Rastafarian hat, all trying to out-do each other in the how-can-I-be-helpful stakes makes me long to return to this part of the world.
Blue Waters is on the north of the island no more than 20 minutes from the airport. Owned by a British family, it has undergone a steady refurbishment that has made it even more delightful.
You'll find it's all-inclusive central, with three choices of restaurant, immaculate gardens that attract an array of singing birds, adult-only pools, two easily accessible beaches and a new bar, where most nights there's live music.
People return year after year.We were here a decade ago and are impressed by the changes, not least the new Cove restaurant where the tables at the front are so close to the sea wall it's a wonder a passing mahimahi doesn't land on your plate.
Antigua has some of the best beaches and the colour of the water is so inviting that on more than one occasion near Darkwood Beach in the south west, we park the car on the verge and run into the sea like a couple of eight-year-olds.
Anyone new to the island has to do English Harbour, the only remaining Georgian naval dockyard in the world. It's changed a bit from when Nelson was here in 1784. He was only 26 and not popular with the locals as one of his jobs was to prohibit trade with ex-colonial Americans, which hit the economy.
From English Harbour, there's no excuse for not pushing on until you reach Half Moon Bay, one of the most beautiful unspoilt beaches in the world - for the moment. After a long legal battle it's to be developed, including a Rosewood hotel, due to open in 2021. A mile-long crescent of white sand protected by a coral reef, it's wide enough so that on certain days you can surf in the middle and swim in the calmest of waters on the two flanks.
When we arrive on a Sunday afternoon, a game of beach cricket is nearing its conclusion. Locals and tourists are taking part; a cardboard beer box is the wicket.
I go all sentimental and position myself at square leg in case a catch should come my way - and defy anyone not to 'get' the Caribbean when confronted by such a scene.
First published in the Daily Mail - February 2020
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